1. Who We Are
This Delivery App is operated by Al Taiseer Group – Talco Industrial Company (“we”, “us”, “our”). If you use our app to place orders, receive deliveries, or track shipments, this policy applies to you.
App name: TALCO Delivery Management Application
Support email: talcogroup@altaiseer.com
2. Data We Collect
We collect personal data to provide delivery services, enable real-time tracking, and support customer service. We collect data in the ways described below.
A) Information You Provide
- Name
- Mobile number
- Email address
- Geo location & delivery addresses (e.g., saved addresses, pinned location)
B) Data Collected Automatically (Crucial for Delivery Apps)
- Precise location (GPS): We may collect GPS location data to identify delivery addresses and enable real-time order tracking.
- Device information: IP address, device model, operating system, and unique device identifiers (such as UDID/advertising ID where available).
- Usage data: Screens or sections you view and approximate time spent in the app (to improve app performance and user experience).
C) Data from Permissions
- Camera / Photos: Used to capture or upload profile pictures for shipments, or attach photos when reporting an issue with an order.
- Contacts: Accessed only if you use a feature that requires it (for example, selecting a recipient from your contacts).
You can choose not to grant these permissions. Some features may not work properly without them.
3. How We Use Data
- Provide delivery services, including creating and fulfilling orders.
- Enable real-time tracking and delivery status updates.
- Verify identity and secure access to your account.
- Provide customer support and handle complaints or incident reports.
- Improve app performance, reliability, and usability (analytics and diagnostics).
- Send critical communications related to your order (e.g., push notifications).
4. Device Permissions & Sensor Data
We request the following permissions only when needed for the delivery experience. You can manage permissions in your device settings at any time.
6. Data Storage & Security
We take reasonable and appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure, consistent with the “Security of Processing” principles under the PDPL.
Security Measures
- We use industry-standard SSL/TLS encryption to protect data during transit.
- Access to customer databases is restricted to authorized personnel only.
- We apply access controls, monitoring, and least-privilege permissions where applicable.
7. Data Retention
We store personal data only as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Retention rule: Keep data while account is active or needed for services; delete/anonymize when no longer needed unless legal retention applies.
8. Storage Location & Cross-Border Transfers
Customer data is stored on secure cloud servers. In compliance with the PDPL, data is stored [locally in Saudi Arabia / in secure jurisdictions] with appropriate safeguards for any cross-border transfers.
Replace the bracketed section to match your actual hosting and transfer setup.
9. Data Deletion & Disposal
Upon account deletion, we initiate a process to permanently erase or anonymize customer data from our active databases, except where legal retention is required.
10. Your Rights (PDPL)
Key legal phrase (Saudi Arabia):
“We process their personal data in accordance with the Saudi Personal Data Protection Law (PDPL).
We have the right to access, correct, and request the destruction of Customer data at any time by contacting their Support Email.”
Subject to applicable law, you may have rights such as:
- Request access to your personal data.
- Request correction or updating of inaccurate data.
- Request deletion/destruction of your personal data (where applicable).
11. Contact / Data Protection Officer (DPO)
To request a copy of customer stored data or to ask for its deletion, please contact our Data Protection Officer at:
Email: talcogroup@altaiseer.com
Company: Al Taiseer Group – Talco Industrial Company
Address: 245 Al Kharj Road, New Industrial Area, Second Industrial Area, Riyadh, Riyadh 11442
If you contact us, please include the email/phone number used for your account and a clear description of your request.